Shipping Policy

Last Updated: June 2026

At DigiStream, we are committed to delivering products safely, efficiently, and in a timely manner. This Shipping Policy explains our order processing, dispatch, shipping methods, delivery timelines, and customer responsibilities.

Order Confirmation

After an order is placed, customers may receive a confirmation call, WhatsApp message, SMS, or email from our team.

We verify order details, delivery information, product availability, and customer requirements before dispatching any shipment.

Orders are processed only after successful verification and confirmation.

Advance Payment Policy

Many products available on our website require an advance payment of ₹100 at the time of placing an order.

The advance payment helps us verify customer requirements, confirm order details, process orders efficiently, and reduce unnecessary shipment losses.

For eligible products, the remaining balance amount may be collected through Cash on Delivery (COD) at the time of delivery.

Shipping Methods

Orders may be shipped through:

  • Shiprocket Partner Network

  • Private Courier Services

  • India Post / Speed Post

  • Other Reliable Logistics Providers

The shipping method used for a particular order may vary depending on service availability, delivery location, and operational requirements.

Order Processing & Dispatch

Orders are generally processed and dispatched within 7 working days after successful order confirmation.

In many cases, orders may be dispatched earlier depending on stock availability and operational schedules.

Dispatch timelines may vary during festivals, holidays, promotional campaigns, or unforeseen circumstances.

Delivery Timeline

Delivery timelines may vary depending on the customer’s location, courier partner availability, and local service conditions.

Once an order is dispatched, deliveries are generally completed within 3 to 10 working days.

Customers will be notified if there are any unexpected delays due to weather conditions, logistics issues, public holidays, natural disasters, or other circumstances beyond our control.

While we strive to ensure timely deliveries, exact delivery dates cannot be guaranteed in all situations.

Delayed Shipments

Certain situations may result in delays, including:

  • Product stock shortages

  • Manufacturer delays

  • Logistics disruptions

  • Remote delivery locations

  • Natural disasters or weather-related issues

  • Public holidays and peak delivery seasons

In such cases, customers will be informed as early as possible.

Customer Requested Delayed Delivery

If a customer requests delivery on a future date or asks us to hold the shipment temporarily, we may dispatch the order according to the customer’s preferred schedule, subject to mutual confirmation.

Stock Availability

Product availability is subject to stock status at the time of order processing.

If a product becomes unavailable or out of stock after an order has been placed, customers will be informed promptly.

In such situations, customers may choose to:

  • Wait for stock replenishment

  • Select an alternative product (if available)

  • Request a full refund of the advance payment

Delivery Responsibility

Customers are responsible for providing accurate delivery information, including:

  • Full Name

  • Contact Number

  • Complete Delivery Address

  • Landmark (if required)

  • PIN Code

Incorrect or incomplete information may result in delivery delays or failed deliveries.

Shipping Charges

Shipping charges, if applicable, may vary depending on the product, delivery location, courier partner, and promotional offers available at the time of purchase.

Any applicable charges will be displayed during the checkout process.

Contact Information

For shipping-related questions, order tracking, delivery updates, or logistics support, please contact:

Team of DigiStream

Website: https://yourshopname.in

Email: teamofdigistream@gmail.com

Phone: +91 98655 78655